Supercharge Zendesk Conversational Commerce with agnoStack

Conversational Commerce is transforming customer interactions by integrating AI and messaging into eCommerce workflows. With agnoStack, you can take Zendesk Commerce to the next level, creating seamless, personalized experiences for your customers.

What Is Zendesk Conversational Commerce?

Zendesk Conversational Commerce integrates real-time messaging and AI-powered automation into the eCommerce experience. This empowers brands to:

• Engage customers on their preferred channels, like chat or messaging apps.
• Resolve queries faster with AI-powered bots and human-agent handoff.
• Provide a seamless shopping journey, from browsing to post-purchase support.

How agnoStack Enhances Zendesk Conversational Commerce

agnoStack extends the power of Zendesk Commerce with tools tailored for eCommerce brands. Our solutions integrate directly with Zendesk to create conversational workflows that connect your commerce backoffice systems with messaging platforms.

Features of agnoStack for Zendesk Conversational Commerce:

1. Rich Commerce Context Equip Zendesk agents and bots with order history, shipping details, and product data to provide personalized and efficient customer interactions.

2. AI-Powered Automation Combine Zendesk’s AI features with agnoStack’s integrations to automate repetitive tasks like order tracking or subscription updates.

3. Enhanced Post-Purchase Support Automate WISMO queries, return processes, and subscription management, saving your team time while improving the customer experience.

4. Seamless Channel Integration Support customers across multiple channels, including social messaging platforms, directly from Zendesk.

Use Case: Streamlining Returns with Zendesk + agnoStack

1. A customer messages your Zendesk agent asking, “How do I return an item?”
2. Zendesk identifies the intent and through their knowledge based shared the return policy.
3. agnoStack can be then be used along with the upcoming Zendesk AI Agents integration to retrieve the order details allow a customer to initiate a return.
4. The agent or bot provides instant instructions or even initiates the return process—effortlessly and quickly.

Why Choose agnoStack for Zendesk Conversational Commerce?

• Purpose-Built for Zendesk Commerce Enhance Zendesk’s native capabilities with integrations specifically designed for eCommerce brands.

• Scalable and Future-Proof Start with simple workflows and expand into more advanced automations and integrations as your business grows.

• Multi-Brand/Multi-Store The industry's number one solution for brands who are operating more than one storefront/brand/platform.

• AI-Powered Customization Combine conversational Zendesk AI Agents with agnoStack’s commerce-specific capabilities - across the FULL retail backoffice - to create a tailored experience for your customers.

Getting Started

Ready to unlock the full potential of Zendesk Conversational Commerce? With agnoStack, you can seamlessly integrate commerce workflows into Zendesk, creating better experiences for your customers. Elevate your Zendesk Conversational Commerce strategy with agnoStack today.

Contact agnoStack to learn more or schedule a demo to explore the Zendesk Commerce solution!