Zendesk's Discontinued Magento 2 Connector

With Zendesk's decision to discontinue support for the legacy Magento 2 Connectors, it's essential to find the best solution to maintain and enhance your customer service operations. While Zendesk has suggested alternatives including Wagento, Zenplates and MorfDev - agnoStack offers the most advanced and comprehensive solution for eCommerce retailers of all sizes to connect Magento to Zendesk.

Why agnoStack to connect Magento + Zendesk?

As Zendesk's support for discontinued Magento 2 legacy connectors ends on October 30, 2024, retailers are faced with the challenge of finding a new, reliable integration to keep their operations running smoothly. Among the recommended alternatives, agnoStack not only meets but exceeds the demands of modern eCommerce.

Unmatched Functionality For True Agent Efficiency

While Wagento provides a frequently explored solution across many older retailers, it’s often limited in functionality and antiquated in design, lacking the functionality required for modern customer service needs and providing less than optimal agent efficiency. Zenplates, while suitable for small-scale retailers, often cannot support the demands of fast growing or larger-scale businesses. In contrast, agnoStack is trusted by hundreds of retailers globally, supporting Zendesk retailers not just on Magento 2, but also Shopify, BigCommerce, commercetools and more.

Future-Proof Integration with Modern Chat Capability

Zendesk’s callout of the MorfDev plugin as the "only solution" for Zendesk Chat has been slightly misleading for many retailers. MorfDev’s integration is based on Zendesk’s legacy chat system, which can lead to inefficiencies and a lack of modern conversational Zendesk Messaging features. agnoStack’s Magento 2 connector is fully compatible with Zendesk’s newer Conversational Messaging, providing seamless integration with Chat, Web Messenger and conversational commerce tools through the unified Agent Workspace.

Comprehensive CRM Integration - including Zendesk Sell

Retailer making use of Zendesk Sell, might consider Zenplates' Magento Connector, however, agnoStack offers superior CRM integration, not only with Zendesk Sell but also with leading solutions including Salesforce, Hubspot and Microsoft Dynamics Business Central. This ensures your customer data is unified and accessible across all platforms, improving both customer experience and agent efficiency.

agnoStack Advanced Zendesk Customization

In addition to all of the amazing core Zendesk Commerce functionality provided by the Magento2 by agnoStack plugin, agnoStack uniquely empowers retailers to easily extend Zendesk with data needed to improve agent efficiency.

Extended Data & Advanced Customization

A game-changer for retailers in delivering amazing post-purchase experiences, agnoStack is recently unveiled an unprecedented feature – the ability to extend the platform with your own Customer and Order Advanced Data, Advanced Insights and Timeline Events. This capability marks a significant shift for retailers, empowering them to harness the power of custom or external data that may not be natively supported by their core commerce platform.

Introducing the "Integration Provider" Category

Driven by the growing demands of customers, agnoStack introduced a brand-new category of Add-On Providers known as an "Integration Provider". This exciting addition to the platform opens the doors to Extended Data and Advanced Customizations for both Orders and Customers. At the heart of this innovation is the Elastic Path Integration Provider – a game-changing solution that allows retailers to seamlessly present their custom data to agents. This includes a wealth of information such as Order Metadata, Order Insights, Order Timeline Events, Customer Metadata, Customer Insights and Customer Timeline Events.

Enabling Seamless Custom Data Workflows

With the new support for Zendesk Custom Object and it's seamless "Integration Provider", retailers now have the ability to surface their proprietary data to agents effortlessly. The integration covers every facet, from Order Metadata to Customer Timeline Events, enabling retailers to establish customized data workflows within Elastic Path. This newfound synergy between Elastic Path and agnoStack's platform empowers retailers to create tailored experiences that redefine customer interactions and drive unparalleled post-purchase satisfaction.

Make the "Smart Choice" with agnoStack

Don't settle for outdated or limited functionality. Choose agnoStack, the industry’s leading solution, to ensure your eCommerce operations continue to thrive. Contact us today to learn more about how the Magento 2 for Zendesk connector by agnoStack can help you deliver exceptional post-purchase experiences and boost agent productivity.

To dive deeper into the advanced customization capabilities or to start a free trial of the Magento 2 for Zendesk solution, feel free to connect with us at info@agnostack.com or schedule a live demo.