Zendesk Commerce Best Practices

Stackable Launches AI Experience Layer for Zendesk Messaging

AI powered open developer platform enabling brands to build interactive experiences atop Zendesk Messenger. While AI has accelerated conversation speed and scale, most interactions remain text-limited. Stackable Labs transforms messaging by surfacing real-time data, bidirectional workflows, and actions directly within the conversation!

Zendesk Completes Acquisition of Forethought

Zendesk announced the completion of its acquisition of Forethought, an AI agent platform enabling Zendesk to immediately offer self-improving AI agents to customers looking to elevate their service experiences.

Forethought AI Agents by Zendesk work seamlessly within Zendesk and across any platform - purpose-built agents to enhance service experiences across chat, email, and voice.

Conversation Extensions for Zendesk Messaging and AI Agents

Embed custom web views directly inside Zendesk Messenger conversations - interactive interfaces for tasks like rebooking, refunds, and product selection, with metadata flowing both ways between your site and the AI Agent.

Shopify and OpenAI Bring Commerce to ChatGPT

Agentic commerce arrives: over a million Shopify merchants become purchasable directly inside ChatGPT via Instant Checkout and the open Agentic Commerce Protocol - from discovery to done-deal without leaving the conversation.

The Untold Truth About Shopify Plus

The hidden data behind what 7-figure Shopify merchants are really using to grow. We talk app adoption trends, Shopify Plus vs Advanced (and why Plus might be a trap), repeat order rates that attract investors, and what most merchants are doing wrong. Zendesk provides the #6 top app for installations of Shopify Plus!

Zendesk Completes Acquisition of Local Measure

Zendesk completes its acquisition of Local Measure, expanding AI-powered voice and CCaaS capabilities - digital and voice channels united in a single intelligent platform, launching as Zendesk for Contact Center.

Product Innovations from Zendesk Relate 2025

A practitioner's tour of everything Relate 2025 shipped: AI Agents with Adaptive Reasoning, upgraded Agent Copilot, the new Knowledge Graph, Action Builder workflows, plus governance and measurement tooling.

Zendesk Launches Agentic AI Resolution Platform

At Relate 2025, Zendesk unveiled the Resolution Platform - agentic AI uniting next-generation AI Agents, Agent Copilot and human agents around one goal: real resolutions, not just conversations - across chat, email, and voice.

agnoStack + Zendesk Custom Objects = Integrated Data Made Easier

agnoStack enables Zendesk customers to 'Integrate Any Data You Can Imagine' - through our recently added Data Provider for Zendesk Custom Objects. With just a few clicks, brands can now extend agnoStack with Zendesk Custom Objects - Integration so simple it feels like magic!

CommerceTools for Zendesk

The premium agnoStack Zendesk integration for commercetools just got a whole lot more exciting! Recent updates brings several core agnoStack features available across other commerce platforms to retailers using commercetools including Order Creation/CartCollab^SM, Cart Selector, Line-Item Price Overrides, Order Status Management - and much more!

Human customer service: How to leverage AI to enhance customer relationships

Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.

Zendesk Relate

Zendesk's annual flagship customer event where Zendesk invites CX professionals to dream bigger. Join agnoStack in person in Las Vegas April 16-18 to learn about the latest ways to supercharge your agents - or join the digital event which will broadcast the opening keynote (and have access to on-demand recordings of the keynote and select sessions from the Las Vegas conference).

commercetools for Zendesk

Powerful commercetools Integration with Zendesk - Enhance your composable commerce operations with enterprise-grade customer support features.

Zendesk adds flexible AI agent capabilities with Ultimate acquisition

The idea of an AI agent has come to the forefront recently as companies look to build bots that do more than answer questions, but also help resolve problems by connecting to back-end transactional systems.

Magento2 for Zendesk

Introducing the New Magento2 Plugin for Zendesk Support - Revolutionizing Adobe eCommerce Post-Purchase Experience.

Mastering Customer Retention to Increase Recurring Revenue

Successful strategies for increasing recurring revenue through subscription-based businesses. Unlike traditional one-time-purchase models, the subscription model relies heavily on maintaining long-term relationships with customers to ensure a steady stream of revenue.

Explore effective strategies for mastering customer retention within subscription-based businesses

agnoStack + Zendesk + Elastic Path = Integration Made Easy

agnoStack enables Zendesk customers to 'Integrate Anything You Can Imagine' - through our recently extended partnership with Elastic Path, a leading composable commerce company. With just a few clicks, brands can now extend Zendesk via Elastic Path Composer, included for free with their agnoStack account - Integration so simple it feels like magic!

Zendesk launches 'Conversational Commerce' to deliver seamless, more personalized shopping experiences

Zendesk expands partnerships with Meta, Shopify to help businesses adopt a human-first mindset in customer conversations with new Conversational Commerce solution.

Zendesk's Conversational Commerce and Shopify's ecommerce platform allow agents to incorporate product catalogs, checkout processes and promotions into their CX management approaches.

agnoStack introduces Zendesk 'AI for Commerce'

agnoStack launches 'AI for Commerce' - further enhancing Zendesk's push in AI with natively integrated eCommerce capabilities. With just a few clicks, agents can create Contextual Instant Replies based on Customer Data, Order History and Order Details, translate and localize Advanced Macros and adjust sentiment/tone/length - AI so simple it feels like magic!

BigCommerce Customer Support - 4 Best Practices

Human connections begin with your customer support team for your BigCommerce store. Here are four best practices to improve your BigCommerce customer support post-purchase experience.

'Zendesk AI' packages up AI models for CX business users

Zendesk AI is a package of capabilities that includes introduces new features alongside longstanding AI offerings, as well as building on its recently announced partnership with ChatGPT creator OpenAI. The big leap forward is making these technologies accessible to business users

Shopify x Zendesk: Perfectly paired to help retailers connect with customers

As retailers gear up for the high season, a deep dive into their tech stack can be a daunting, additional task on a lengthy to-do list. The brand-new, elevated Shopify Premium for Zendesk integration helps retailers shine even brighter: merchants can now view real-time shipping and payment status, advanced order timelines, connect multiple storefronts into a single, unified view of customers’ orders, and more.

Introducing 'Shopify Premium for Zendesk'

agnoStack, provider of the world's first platform-agnostic, omnichannel commerce solution built natively on Zendesk, is announcing the publicly available launch of our new Shopify Premium for Zendesk app. In partnerhsip with Zendesk, agnoStack is launching this new app to further expand Zendesk eCommerce customer support capabilities.

The 13 Skills Needed To Provide Memorable Customer Support

Today's retail market requires A+ customer service, but getting it right comes down to more than help desk software and call scripts. While a dedicated customer service team is ideal, many founders are the sole customer-facing employee in the early days of their business.

What is customer experience? The complete guide

Customer experience (CX) is the relationship between a company and its customers. Learn why it's important to your business and how to improve your CX strategy.

Black Friday Ecommerce: 15 Ideas, Tips & Strategies to Increase Holiday Sales in 2021

The countdown has started, but there's still time to optimize your Black Friday ecommerce sales strategy for the year. Are your team and website ready for the boost in traffic and transactions on all these upcoming dates? Here are 18 Black Friday marketing ideas to get you started.

Zendesk Joins Shopify Plus Technology Partner Program

Zendesk, Inc. (NYSE: ZEN), a leading provider of software for better customer relationships, announced today it has joined the Shopify Plus Technology Partner Program, which provides high-growth, high-volume merchants with instant access to the top business solutions and expertise.

Shopify for Zendesk

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration.