Magento + Zendesk Connector

Choosing the best connector between Magento 2 and Zendesk is critical for delivering exceptional customer experiences and driving increased revenue through efficient customer support. While several solutions exist, agnoStack stands out as one of the very best Magento 2 and Zendesk connector, offering unparalleled functionality and innovation for eCommerce retailers.

With Zendesk's recent decision to discontinue support for the legacy Magento 2 Connectors, agnoStack has become the key choice for retailers committed to the Adobe Commerce/Magento platform!

Addressing Key Customer Pain Points

As eCommerce evolves, customer support must keep pace. agnoStack’s Magento 2 for Zendesk connector enables your agents to provide top-tier post-purchase experiences by streamlining support processes, minimizing response times, and reducing customer frustration. This directly translates to improved customer retention and higher revenue. agnoStack empowers agents to:

• Access real-time order data for faster issue resolution.
• Enhance personalization through deep customer insights.
• Seamlessly assist in reorders or help complete new purchases.

With these capabilities, and many other features, you can easily transform your customer support team from a cost center to a revenue-generating powerhouse.

agnoStack Competitive Differentiators

While alternatives like Wagento and MorfDev provide some functionality, they are often antiquated and limited. agnoStack’s solution is modern and fully compatible with Zendesk's Agent Workspace, giving agents access to advanced features such as Web Messenger and conversational commerce—functionality other connectors lack.

Additionally, Zenplates might be a reasonable option for small-scale retailers, but it falls short for growing businesses that need robust and scalable solutions. agnoStack is trusted by hundreds of retailers globally, offering superior integration across platforms like Magento 2, Shopify, BigCommerce, and commercetools.

Committed to Continual Innovation

What sets agnoStack apart is its commitment to continuous innovation - with major updates released typically every 3-6 weeks, agnoStack consistently evolves to meet your business needs. Several excisting examples of recent updates include:

• CartCollab℠ for Magento 2, a revolutionary feature that enhances agent-assisted sales and reorders directly from Zendesk.
• Major updates for rich integration with subscription platforms like ReCharge, providing a seamless 360 view of customer activity for enhanced customer engagement.
• Significant enhancements to CRM platforms and Marketing Automation solutions including Salesforce, HubSpot, MS Dynamics Business Central as well as Klaviyo, MailChimp, eMarsys and many more!

To explore more updates, visit their Release Notes for a full set of recent updates.

Extend Zendesk with Anything You Can Imagine

In addition to agnoStack’s robust out-of-the-box features, the platform offers unparalleled customization options through their Add-On Providers ecosystem. This allows you to easily extend Zendesk with the tools you already use, or even integrate custom solutions via their built-in, free low-code/no-code iPaaS. Whether you need advanced data workflows, custom order metadata, or additional integrations, agnoStack provides the flexibility to integrate anything you can imagine.

Learn more about the full set of free Add-On Providers and the abilitiy to easily customize and extend Zendesk.

Enhance Agent Efficiency + Customer Experience

Choosing the best Magento 2 and Zendesk connector means opting for a solution that enhances your customer support efficiency, drives revenue, and scales with your business. agnoStack offers the most advanced and innovative solution on the market, empowering your agents to deliver exceptional customer experiences.

Ready to transform your customer service operations? Contact us today to schedule a demo or learn more about how agnoStack can help you get the most out of Zendesk and Magento 2.