“commercetools for Zendesk” by agnoStack
agnoStack empowers commercetools retailers to provide post-purchase experiences that match the incredible products they sell...and the websites they sell them on.
REAL commercetools Customer Service- support made simple -
agnoStack increases Zendesk® agent productivity - creating exceptional customer experiences for commercetools brands of all sizes!
Super power your commercetools Zendesk support agents
View and manage data from your commercetools store directly within Zendesk®.
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Multi-Brand & Multi-Site Support
All the Brands. All the Orders.
agnoStack supports the ability to connect multiple brands, multiple storefronts or even multiple platforms into a single, unified view of your customer's orders!
Customer ExperienceDoesn't Stop at Checkout.
Provide support agents with real-time commerce data and robust sales tools from one of the top Zendesk Apps to make them more efficient and proactive - happier agents mean happier customers AND happier customers drive increased sales!
Customer Insights
Real-time customer data integrated with your CRM and Marketing platforms.
Integrated Reminders
Never forget to check back on an order/get back to a customer again.
Order & Customer Watchlists
Proactively focus on enabling a customer-first support experience.
Order Capture
Fully PCI-compliant net new order-on-behalf of and rapid re-order.
Refund Processing
Easily handle partial and full order refunds, returns and modifications.
Gift Cards & Store Credit
Easily issue order and customer gift cards and store credit.
Empowering retailers
of all types & sizes to provide faster, more seamless and more intuitive customer support regardless of software stack.