Moving Beyond Salesforce - Transform Commerce with Zendesk + agnoStack
Learn how retailers are redefining eCommerce customer service by switching from Salesforce Service Cloud to Zendesk.
As eCommerce evolves, retailers demand solutions that are agile, cost-effective and optimized for eCommerce. Salesforce often falls short, especially for brands prioritizing seamless integrations with Shopify and/or other enhanced post-purchase workflows.
Zendesk Premium Commerce capabilities, powered by agnoStack, offers an exceptional alternative to Service Cloud that transforms customer support operations and overall post-purchase customer experience.
Why Retailers Are Choosing Zendesk Over Salesforce
In today's fast-paced eCommerce landscape, retailers are turning to Zendesk as a more cost-effective, user-friendly alternative to Salesforce Service Cloud, offering superior support for omnichannel commerce operations through agnoStack.
The Key Advantages of Zendesk Commerce for Retailers:
- Cost Efficiency Zendesk offers a more affordable solution with lower licensing, implementation and maintenance costs compared to Salesforce Service Cloud pricing.
- Ease of Use A user-friendly interface typically enables quicker agent onboarding and more efficient workflow management without heavy technical expertise and training.
- Commerce-Centric Functionality Zendesk integrates seamlessly with platforms like Shopify, BigCommerce, commercetools, WooCommerce and more - thanks to agnoStack's tailored solutions for eCommerce brands.
- Omnichannel Excellence Deliver unified customer support across not only phone, email and chat - but fully integrated messaging apps and social media - all within Zendesk Unified Agent Workspace.
Shopify's Enterprise Push and the Role of Zendesk
As Shopify and commercetools continue to disrupt the enterprise eCommerce market, retailers are increasingly leaving Salesforce Commerce Cloud, BigCommerce, WooCommerce and other platforms in favor of Shopify's flexibility, scalability, and cost efficiency. Paired with Zendesk Commerce unparalleled support capabilities powered by agnoStack, the choice for enterprise retailers is clear.
Why Retailers Are Choosing Shopify
Shopify provides an equally flexible, yet often more scalable solution than Salesforce Commerce Cloud - making it a popular choice for enterprise eCommerce brands who want to embrace its rapid onboarding for best-in-class out of the box functionality.
The Salesforce-Shopify Integration Gap
Salesforce lacks robust integration with Shopify, creating inefficiencies in customer support and operational workflows. The Shopify Premium for Zendesk solution provides significantly more functionality than most retailers have seen - even if using both Commerce Cloud and Service Cloud combined.
agnoStack's Shopify Premium Advantage
agnoStack bridges the gap by seamlessly integrating Shopify with Zendesk, enabling real-time order tracking, efficient order refunds and modifications, rapid re-order capabilities with CartCollabSM and personalized customer support at scale with the ability to easily connect the entire retail backoffice including CRM, Loyalty, Rewards, Marketing Automation and more!
Why Choose agnoStack to Maximize Your Zendesk Experience?
As a solution purpose-built for eCommerce, agnoStack empowers retailers to unlock the full potential of Zendesk by enhancing customer support workflows with robust commerce functionality tailored to their needs.
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Seamless Integrations agnoStack provides deep commerce integrations with Zendesk, including order, shipping and subscription data, enabling agents to resolve queries faster with access to key customer information.
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Premium Commerce Features Industry-leading Shopify, commercetools, BigCommerce, WooCommerce (and more) functionality allows retailers to streamline post-purchase operations, including real-time order tracking, refunds, exchanges and re-ordering, all within Zendesk.
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Scalability Easily manage support across multiple storefronts, brands and platforms across a unified support team with a single 360 view of the customer. All while ensuring personalized and consistent customer experiences while simultaneously improving agent efficiency.
Ready to Unlock Your Zendesk Potential?
If your brand is considering a move from Salesforce Service Cloud to Zendesk, agnoStack can help unlock unparalleled commerce post-purchase functionality.
Contact agnoStack to learn more or schedule a demo to explore agnoStack's advanced Zendesk Commerce capabilities.
Empowering retailers
of all types & sizes to provide faster, more seamless and more intuitive customer support regardless of software stack.